Returns & Refunds Policy

You have the right to cancel your order within 30 days without providing any justification.

The cancellation period lasts for 30 days from the day you received the items or from the day a third party you designated, who is not the carrier, takes possession of the delivered product.

To exercise your cancellation right, you must notify us of your decision through a clear statement.

You can notify us of your decision via email ishigakiwellness@gmail.com

We will refund you no later than 30 days from the day we receive the returned items. We will use the same payment method you used for the order, and you will not incur any fees for this reimbursement.

Conditions for Returns:

To be eligible for a return, please ensure that:

• The items were purchased within the last 30 days

• The items are in their original packaging

The following items cannot be returned:

• Items made to your specifications or clearly personalized.

• Items that are not suitable for return due to their nature, such as those that deteriorate quickly or have passed their expiration date.

• Items that are not suitable for return for health protection or hygiene reasons and were unsealed after delivery.

• Items that are, after delivery, inseparably mixed with other products.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions at our sole discretion.

Returning Goods

You are responsible for the cost and risk of returning the items to us. Please send the items to the following address:

10 De Vera Dr, Quezon City, 1100 Metro Manila

We cannot be held liable for items that are damaged or lost during return shipping. Therefore, we recommend using an insured and trackable mail service. We cannot issue a refund without actual receipt of the items or proof of return delivery.

Gifts:

If the items were marked as a gift at the time of purchase and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned product is received, a gift certificate will be sent to you.

If the items were not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver.

Contact Us

If you have any questions regarding our Returns and Refunds Policy, please reach out to us via email ishigakiwellness@gmail.com